Marks & Spencer Pension Scheme (PO-5298)
Complainant: Mrs Valerie Haskey
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-5298
Outcome: Not upheld
Respondent: Marks and Spencer Pension Trust Limited
Type: Pension complaint or dispute
Date:
Complaint summary
Mrs Haskey has complained that the Trustee has incorrectly applied the basic state pension deduction to her pension benefits from June 2014.
Summary of the Ombudsman’s determination and reasons
The complaint should not be upheld against the Trustee because there has been no maladministration. The Trustee has dealt with Mrs Haskey’s pension in accordance with the Scheme rules, which states that her state pension age is her 60th birthday. However, the Trustee did provide her with inaccurate or misleading information and she has suffered non-financial injustice as a result.
View determination
DownloadRelated decisions
- NHS Pension Scheme (CAS-75461-Y8S2)Complainant: Dr WRespondent: NHS Business Services AuthorityOutcome: Not upheldComplaint Topic: Interpretation of scheme rules/policy termsRef: CAS-75461-Y8S2Date:
- NatWest Group Pension Fund (formerly Royal Bank of Scotland Group Pension Fund) (CAS-102084-N1D3)Complainant: Mr NRespondent: NatWest Group Pension Fund Trustee
NatWest Group
Outcome: Not upheldComplaint Topic: Interpretation of scheme rules/policy termsRef: CAS-102084-N1D3Date: