Marks and Spencer Pension Scheme (PO-5195)
Complainant: Mrs Yvonne Spillett
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-5195
Outcome: Not upheld
Respondent: Marks & Spencer Pension Trust Ltd
Type: Pension complaint or dispute
Date:
Subject
Mrs Spillett complains that the Trustee has incorrectly applied the state benefit deduction from age 60.
The Deputy Pensions Ombudsman’s determination and short reasons
The complaint should not be upheld against the Trustee because there has been no maladministration. The Trustee has dealt with Mrs Spillett pension in accordance with the Scheme rules, which states that her state pension age is her 60th birthday. However, the Trustee did provide her with inaccurate or misleading information and she has suffered non-financial injustice as a result.
View determination
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