Merchant Navy Officers Pension Fund (PO-2770)

Subject

Captain N complains that MNOPF Trustees Ltd (the Trustees) supplied him with an incorrect early retirement quotation in October 2011 showing considerably overstated benefits as at 6 April 2013 which he relied upon to his financial detriment.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be partly upheld against the Trustees because Captain N was provided with an incorrect early retirement quotation in October 2011. But Captain N has been able to put himself in a position at least as good as the position he would have been in had he received correct information.

Although the maladministration identified has not, in my view, caused Captain N any injustice in the form of actual financial loss, it is clear that he has suffered distress and inconvenience as a result for which he should be suitably compensated.