ICL Group Pension Plan (PO-3140)

Subject

Mrs Gwynn’s complaint against the Trustees and Fujitsu, the administrators of the Plan, centres on the problems and delays she experienced when trying to transfer her entitlement under the Plan to Partnership Assurance in order to buy an annuity. She says these issues have caused her a loss in pension income.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should not be upheld against the Respondents as Mrs Gwynn’s initial request was unclear and there were no unreasonable delays in processing the transfer. While there was an issue with the information provided in the transfer pack this only caused distress, rather than delays and a financial loss, and an appropriate amount of compensation has already been offered for this.