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Faceo 2007 Pension Scheme (PO-323)

Complainant: Mrs E D F McQuade
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-323
Outcome: Partly upheld
Respondent: 1. Faceo FM UK Limited
2. Trustees of the Faceo 2007 Pension Scheme
Type: Pension complaint or dispute
Date:

Subject

Mrs McQuade complains that her pension was reduced for early payment, and delays caused her financial loss.

The Pensions Ombudsman’s determination and short reasons

The complaint should be upheld in part against Faceo FM UK Limited, because its delay in responding to Mrs McQuade’s complaint caused her distress and inconvenience.

View determination

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