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Phoenix Life (formerly Scottish Mutual) Personal Pension (77264/1)

Complainant: Mr G Bolton
Complaint Topic: Transfers: general
Ref: 77264/1
Outcome: Not upheld
Respondent: Phoenix Life Ltd (formerly Scottish Mutual Assurance plc).
Type: Pension complaint or dispute
Date:
Appeal: No

Mr Bolton says that Scottish Mutual caused a delay in the transfer of the value of his policies with them to his annuity provider so that his annuity commenced one month later than expected, and payment of the lump sum was also late. The Pens …

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