Zurich Personal Pension (73371/1)
Complainant: Mr S Northan
Ref: 73371/1
Respondent: Zurich Assurance Ltd (Zurich).
Type: Pension complaint or dispute
Date:
Mr Northan has complained that Zurich did not make reasonable efforts to trace his son’s next of kin within two years of his death. He says that as a consequence a taxable charge of £4,624 has arisen, which would not otherwise have been payable. The Ombudsman’s determination and short reason …