Corporate Plan 2019-2022 published
Date:
Our Corporate Plan, published today, outlines our strategic aims over the next three years and our key deliverables for 2019/20.
The focus of this year’s Corporate Plan is on ensuring every dispute can be resolved at the earliest point, with no loss of quality. This will be achieved through:
- Phase 2 of our Digitalisation Programme which includes a major overhaul of our website and the introduction of an online portal where customers will be able to complete online forms and upload documents.
- A casework reorganisation that will incorporate an enhanced triage process and tracking of cases that will improve the customer’s journey; making it shorter and more transparent.
- Expanding our quality framework so that high quality and consistent outputs are guaranteed.
The Corporate Plan also includes recommendations from our recent Tailored Review and an opening statement from Caroline Rookes, our new interim Chair.
Read the Corporate Plan 2019-2022 to find out more.
Related news
- Record performance achieved as TPO sets out three-year roadmap to tackle rising demandDate:The Pensions Ombudsman (TPO) has today published its new three-year Corporate Strategy (2025-2028) and Corporate Plan for 2025/26, building on the record number of case closures last year and setting out a clear vision for the organisation as it tackles unprecedented demand for its services.
- TPO closes more cases than ever beforeDate:The Pensions Ombudsman (TPO) today publishes its Annual Report and Accounts for 2024/25. During this period and following the successful implementation of its Operating Model Review (OMR) programme, TPO has closed more cases than ever before.