The Royal Bank of Scotland Group Pension Fund (CAS-29834-F1X1)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Trustee.

Complaint summary

Mrs R has complained that the Trustee failed to inform her of its decision not to pay annual increases on the pre-1988 element of her Guaranteed Minimum Pension (GMP). She said that, as a result, she has been unable to make alternative arrangements for her retirement.

Mrs R would like the pre-1988 element of her GMP to receive the same annual increases as the pre-1997 element of her GMP.