TT Group (1993) Pension Scheme (PO-22841)

Ombudsman’s Determination

Outcome

I partly uphold this complaint against the Trustee. To put matters right, for the part upheld, the Trustee shall pay Mr N £500 in recognition of the significant distress and inconvenience caused to him.

Complaint Summary

Mr N maintains that the Trustee misinformed him about his entitlement under the Scheme.  The Trustee paid a pension to him for over two years before the Trustee discovered that it had been transferred out many years previously.  He allegedly relied on the misinformation to his financial detriment, to the extent that he ceased trading as Chaseside Limited. The Trustee has now suspended his pension and is seeking to recover the overpayment with interest.