Pensions Ombudsman has a name change
The Pensions Ombudsman Service has changed its name to The Pensions Ombudsman, or TPO when abbreviated.
The new name is similar in style to our main partner organisations, The Pensions Regulator and The Pensions Advisory Service and will provide clarity for the public when they look for advice, guidance and resolution of pension complaints.
Our work and remit will remain the same. The Pensions Ombudsman is an independent organisation set up by law to investigate complaints about pension administration and also considers complaints about the actions and decisions of the Pension Protection Fund.
Anthony Arter, Pensions Ombudsman said,
This name change will help to simplify what is a muddled and unnecessarily complicated customer journey when it comes to pensions related disputes. By adopting a similar branding style to that of our partner organisations, the public will be clear on who to approach if they have a pension problem.
Related news
- TPO upholds complaint about pension increases promised 18 years agoDate:The Pensions Ombudsman has published its Determination on a complaint concerning a pension scheme member (Mr H) who transferred to the Olivetti UK Limited Pension and Life Assurance Scheme, with promises that his benefits would "mirror" those from his previous scheme.
- Operating Model Review: Reflections on our achievements this yearDate:In the latest in our series of blogs, The Pensions Ombudsman, Dominic Harris, reflects on the organisation’s progress over the last year and updates on the latest developments on our Operating Model Review. He also shares more about our focus on older complex cases, as well as our lead case approach – both examples of how we’re tackling our high caseload.