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Casio Electronics Company Limited (1982) Retirement and Death Benefits Scheme (CAS-30822-S7H8)

Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: CAS-30822-S7H8
Outcome: Not upheld
Appeal outcome: None
Respondent: Aviva Life & Pensions UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Aviva.

Complaint summary

Mr Y’s complaint concerns the reduction of his transfer payment between the date he requested a transfer and the date his benefits were transferred. Mr Y said that Aviva delayed the process and should compensate him for the financial loss he has suffered.

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