We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Barnett Waddingham Self Invested Personal Pension (CAS-30378-D3F8)

Complainant: Mrs S
Complaint Topic: Administration
Ref: CAS-30378-D3F8
Outcome: Partly upheld
Appeal outcome: None
Respondent: Barnett Waddingham LLP
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint against BW is partly upheld. To put matters right, for the part that is upheld, BW shall pay Mrs S £500, for the significant distress and inconvenience she has experienced.

Complaint summary

Mrs S has complained because she believes BW’s delay in transferring her benefits to the SIPP has resulted in her incurring a financial loss.

View determination

Download

Related decisions

  • Selven Pension Scheme (CAS-45657-B7R7)
    Complainant: Mr R
    Respondent: Westbridge Pension Administration Limited
    Outcome: Partly upheld
    Complaint Topic: Administration
    Ref: CAS-45657-B7R7
    Date:
  • Westerby Private Pension (CAS-58612-P1X1)
    Complainant: Ms R
    Respondent: Westerby Trustee Services Limited
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-58612-P1X1
    Date:
View all decisions