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Barry Wehmiller International Retirement Benefits Scheme (PO-29194)

Complainant: Mr H
Complaint Topic: Transfers: general
Ref: PO-29194
Outcome: Not upheld
Respondent: 1. Willis Towers Watson
2. Link Pension Trustees Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr H is unhappy with the length of time taken by the Administrator to process his cash equivalent transfer value (CETV) illustration request, and also the value of the CETV illustrations that he received. Mr H would like compensation for the distress and inconvenience caused and for the loss of opportunity to transfer his Scheme benefits.

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