Kent Messenger Pension and Life Assurance Scheme (PO-26248)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-26248
Outcome: Not upheld
Respondent: First Actuarial LLP
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by FA.
Complaint summary
Mr N complained that FA failed to let him know, in a timely manner, that he could transfer his benefits from the Scheme. Mr N wanted to be in the same financial position that he would have been in had he transferred his benefits on retirement.
View determination
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