How we investigate complaints
Type: Leaflets and factsheets
Date:
This factsheet tells you what will happen next and gives you some important information about our investigations.
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Register of Interests 2025/26
Type: Information and governanceDate:The register of interests outlines the relevant external interests that each of our Ombudsmen Operational Executive and Corporate Board members hold.Corporate Strategy 2025-28
Type: Corporate plansDate:The new Corporate Strategy sets out how we will further enhance our efficiency and work with the pensions industry to reduce the number of complaints that reach us.