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The Royal College of Nursing Pension Scheme (PO-25963)

Complainant: Mr K
Complaint Topic: Misquote/misinformation
Ref: PO-25963
Outcome: Not upheld
Respondent: 1. Royal College of Nursing
2. TPT Retirement Solutions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by RCN or TPT.

Complaint summary

Mr K complains that RCN and TPT failed to advise him of the late retirement factor (LRF) provided in the Scheme Rules as he was approaching his normal retirement age (NRA) in 2013.

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