Aviva Personal Pension Plan (PO-22898)
Complainant: Mr E
Complaint Topic: Administration
Ref: PO-22898
Outcome: Partly upheld
Appeal outcome: None
Respondent: Aviva Life & Pensions UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr E’s complaint against Aviva is partly upheld. To put matters right, Aviva shall pay Mr E £1,000 in respect of the serious distress and inconvenience he has suffered.
Complaint summary
Mr E has complained that Aviva’s manual processing of the Plan has resulted in several errors. He would like Aviva to reinstate automated processing of the Plan, and an award to recognise the distress and inconvenience he has suffered as a result of Aviva’s errors.
View determination
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