Lloyds Bank Pension Scheme No. 2 (PO-28862)
Complainant: Mr W
Complaint Topic: Administration
Ref: PO-28862
Outcome: Not upheld
Respondent: 1. Lloyds Banking Group Pension Trustee Limited
2. Willis Towers Watson
2. Willis Towers Watson
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr W’s complaint and no further action is required by the Trustee or WTW.
Complaint summary
Mr W’s has complained that:-
- As a result of errors by WTW, and the poor level of service it provided, he was not in a position to transfer his benefits from the Scheme earlier.
- The cash equivalent transfer value (CETV) he received was lower than he expected.
View determination
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