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Prudential Personal Policy (CAS-42886-Y8K9)

Complainant: Mr N
Complaint Topic: Administration
Ref: CAS-42886-Y8K9
Outcome: Not upheld
Appeal outcome: None
Respondent: Prudential
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Prudential.

Complaint summary

Mr N has complained about the low investment return on his funds within the Policy. Mr N argued that the excessive charges deducted from the Policy were a factor in the low return and wanted these charges refunded. In addition, Mr N stated that Prudential has breached the terms of the Policy by no longer offering him an annuity.

View determination

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