Jones Brothers Retirement Benefits Scheme (CAS-50880-R5Q8)
Complainant: Mr A
Complaint Topic: Other
Ref: CAS-50880-R5Q8
Outcome: Not upheld
Appeal outcome: None
Respondent: Aviva Life & Pensions UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr A’s complaint and no further action is required by Aviva.
Complaint summary
Mr A has complained that Aviva failed to contact him in 2009, when he reached his retirement age of 65. Mr A says that as a result he was unaware of his entitlement to claim benefits under the Scheme until April 2019, causing him financial detriment.
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