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Scottish Widows Personal Pension Plan (CAS-40534-D0X8)

Complainant: Mr N
Complaint Topic: Pension liberation
Ref: CAS-40534-D0X8
Outcome: Not upheld
Appeal outcome: None
Respondent: Scottish Widows
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Scottish Widows.  

Complaint summary

Mr N has complained that Scottish Widows wrongly permitted a transfer into the Capita Oak Pension Scheme (the Scheme), a well known ‘pension scam’. Scottish Widows failed to carry out adequate due diligence on the Scheme and failed in its duty to protect Mr N.

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