Barnardo Staff Pension Scheme (CAS-29905-P1P8)

Complainant: Mr E

Complaint Topic: Death benefits

Ref: CAS-29905-P1P8

Outcome: Not upheld

Appeal outcome: None

Respondent: The Trustees of the Barnardo Staff Pension Scheme
Barnardo’s

Type: Pension complaint or dispute

Date: 07 November 2022

Appeal: No

I do not uphold Mr E’s complaint and no further action is required by the Trustees and Barnardo’s.

Mr E has complained that:-

Barnardo’s in-house pensions administration team (the Scheme Administrators) improperly dissuaded his wife, Mrs E, from transferring her pension rights in the Scheme to her self-invested pension plan (the SIPP) at the time of her original request to transfer in 2017.
The Scheme Administrators subsequently failed to carry out the transfer after receiving Mrs E’s request for an updated statement of entitlement and cash equivalent transfer value (CETV) on 29 April 2018.
If a transfer was no longer possible, it follows that the Scheme Administrators and the Trustees failed to award him a lump sum death benefit from the Scheme after Mrs E subsequently died in May 2018.

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