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The People's Pension (CAS-57964-X8L3)

Complainant: Mrs N
Complaint Topic: Automatic enrolment
Ref: CAS-57964-X8L3
Outcome: Not upheld
Appeal outcome: None
Respondent: The People's Pension Trustee Limited
Bramwell-Griffiths Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

 

I do not uphold Mrs N’s complaint and no further action is required by TPP or the Employer.

Complaint summary

Mrs N has complained that:-

  • The employer deducted employee contributions from her salary but delayed setting up an automatic enrolment pension for around 22 months.
  • TPP informed her that it would be possible to opt-out of the Scheme while retaining the Employer’s contributions in her pension but subsequently withdrew that option.
  • The general service provided by TPP in response to the concerns she raised was poor.

View determination

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