Prudential Staff Pension Scheme (PO-26134)
Complainant: Mr K
Complaint Topic: Misquote/misinformation
Ref: PO-26134
Outcome: Not upheld
Respondent: Prudential Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr K’s complaint and no further action is required by Prudential.
Complaint summary
Mr K has complained that Prudential did not advise him of the impact the State Spreading Option (SSO) would have on his Lifetime Allowance (LTA). Mr K says when he started receiving pension benefits from another provider it caused him to exceed his LTA, incurring a higher tax charge.
View determination
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