Safeway Pension Scheme (CAS-75041-S7G3)
Wm Morrison Supermarkets Limited (Wm Morrison)
Mercer
Ombudsman’s Determination
Outcome
I do not uphold Mrs D’s complaint, and no further action is required by the Respondents.
Complaint summary
Mrs D has complained that it took five months for the Trustee and Mercer to start paying her spouse’s pension, and her family received poor service and delayed responses to her complaint. During this period, Mrs D had limited income and struggled to meet her day to day living expenses. Consequently, she suffered anxiety, lack of sleep and severe distress.
View determination
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