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Civil Service Pension Scheme (CAS-59550-S6K4)

Complainant: Mrs E
Complaint Topic: Transfers: general
Ref: CAS-59550-S6K4
Outcome: Not upheld
Respondent: MyCSP
Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no action is required by MyCSP or the CO.

Complaint summary

Mrs E has complained that: -

  • MyCSP caused delays in the transfer of her pension funds from the Local Government Pension Scheme (LGPS) into the Scheme. 
  • Her pension funds were misplaced by MyCSP during the transfer, which caused further delays in the process.
  • She should be compensated for the excessive amount of time it has taken to continually chase the matter, and for the severe anxiety, worry and stress that was caused.

View determination

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