Suffolk Life MasterSIPP (CAS-56902-N8T8)

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Curtis Banks. 

Complaint summary

Mr T has complained that because he did not receive a letter from Curtis Banks informing him of an increase to his fees, he was not given the opportunity to transfer the SIPP to the more cost effective Your Future SIPP (YFS), or another pension arrangement. This resulted in him paying higher fees than necessary for one year.

He has also said that the new fee structure was overly complicated and confusing, and as he did not need financial advice from Curtis Banks, he did not believe the new non-advised client fee was fair.