Norbord UK (Sterling) Pension Scheme (CAS-81732-G9M7)
Complainant: Ms E
Complaint Topic: Transfers: general
Ref: CAS-81732-G9M7
Outcome: Not upheld
Respondent: The Trustee of the Norbord UK (Sterling) Pension Scheme
Mercer
Mercer
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Ms E’s complaint and no further action is required by the Trustee or the Administrator.
Complaint summary
Ms E complained that:-
- The Administrator and Trustee failed to act on Mr E’s instruction to transfer the Cash Equivalent Transfer Value (CETV) of the retirement benefits accrued in his name under the Scheme.
- The Administrator’s delays in providing information to Mr E’s financial adviser resulted in the failure to arrange the transfer before Mr E died. As a result, Ms E and the late Mr E’s family suffered severe financial difficulty.
- The Administrator ignored complaints from financial advisers.
View determination
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