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Fidelity Self-Invested Personal Pension (CAS-62871-L6H0)

Complainant: Mr M
Complaint Topic: Administration
Ref: CAS-62871-L6H0
Outcome: Upheld
Respondent: Fidelity International (Fidelity)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr M’s complaint against Fidelity is upheld. To put matters right, Fidelity shall pay £500 to Mr M for the significant distress and inconvenience the matter has caused him.  

Complaint summary

Mr M has complained about Fidelity’s online trading process for his Fidelity SIPP:

Fidelity did not tell him that it would not execute his orders in an opening market auction; and 

the sell order that he placed online while the market was closed was subsequently executed at a lower price than he had expected.

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