Abbey Life Personal Pension Plan (CAS-62574-Y7Y0)
Ombudsman’s Determination
Outcome
I do not uphold Ms I’s complaint and no further action is required by Abbey Life.
Complaint summary
Ms I complained that Abbey Life transferred her benefits in the Plan to Bodmin Stincher Retirement Scheme (the Scheme) without carrying out sufficient due diligence, and that as a consequence her pension funds have been lost.
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