Teachers’ Pension Scheme (PO-23018)

Ombudsman’s Determination

Outcome

Mr Y’s complaint against TP and the University is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the University should pay Mr Y £1,000 for the severe distress and inconvenience caused to him by its mishandling of his case.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that following the University’s error in deducting Scheme contributions for the period 25 September 2006 to 30 April 2013 while his late wife, Ms L, was not a member of the Scheme, TP are unjustly not including this period in the calculation of his widowers’ pension.