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Policy 0899 (CAS-45703-Z2G6)

Complainant: Mrs Y
Complaint Topic: Death benefits
Ref: CAS-45703-Z2G6
Outcome: Not upheld
Respondent: Utmost Life and Pensions Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by Utmost. 

Complaint summary

Mrs Y said that her late husband, Mr Y, was of unsound mind, due to terminal cancer, when he opted to take a retirement annuity. She complained that Utmost knew Mr Y had a health condition but did not mention an ill health lump sum option. 

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