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Liverpool Victoria Pension Plan 074367 (PO-22419)

Complainant: Mr L
Complaint Topic: Pension liberation
Ref: PO-22419
Outcome: Not upheld
Respondent: Liverpool Victoria
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by LV.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L’s complaint against LV is that it processed his transfer from the Plan to the Dewshill Pension Scheme (the Scheme) after he had instructed LV not to make such a transfer, and as a consequence his money has been lost.

View determination

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