Ombudsman’s Determination

Outcome

Mrs H’s complaint is upheld and, to put matters right, the Employer shall pay £1,910.75 into the Scheme. The Employer shall ensure that Mrs H is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Cheshire Service shall take the actions set out in paragraph 105. 

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £4,967.24 into the Scheme. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

The complaint is upheld because K Ltd has not presented any legal basis on which it was able to deny the transfer of Ms N’s benefits, nor has it given a reasonable explanation for the delay.

Ombudsman’s Determination

Outcome

The complaint is upheld because S Ltd has not presented any legal basis on which it was able to deny the transfer of Ms N’s benefits, nor has it given a reasonable explanation for the delay.

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr T £1,000 for the serious distress and inconvenience it has caused him.

Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered.

Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered.

Ombudsman’s Determination

Outcome

1. Mrs Y’s complaint is upheld and, to put matters right, the Employer shall pay £2,074.45 into the Scheme.

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £1,605.09 into the Plan.