Ombudsman’s Determination

Outcome

Mrs E’s and Mr R’s complaint should be upheld because the Trustees failed to properly consider all the potential beneficiaries in reaching their decision regarding the distribution of the lump sum benefit following the death of Mr F. Therefore, the decision should be reconsidered.

Ombudsman’s Determination

Outcome

1. Mrs Y’s complaint is upheld and, to put matters right, the Employer shall pay £2,074.45 into the Scheme.

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £1,605.09 into the Plan.

Ombudsman’s Determination

Outcome

The complaint should be upheld because the Trustees did not properly consider all the information available and make further enquiries where necessary when considering the distribution of death benefits from the WTPP following Mr L’s death.  

Ombudsman’s Determination

Outcome

Mr T’s complaint against the MoJ is upheld. To put matters right, the MoJ shall increase the redress amount payable to Mr T from £1,500 to £3,000 to reflect the exceptional distress and inconvenience caused by its maladministration.

Ombudsman’s Determination 

Complaint Summary

Mrs L has complained that the Trustee failed to administer the trust in accordance with the Scheme rules.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against the Trustee for:

• Maladministration and failure to distribute the lump sum death payment in accordance with the Scheme rules at the time of the Member’s death; and 
• Breach of equitable duty of care.

Ombudsman’s Determination

Outcome

The complaint is upheld against the Authority because:-

Ombudsman’s Determination

Outcome 

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary 

Mr R has complained that the Employer, despite deducting contributions from his pay, had failed to pay into the Scheme. 

Mr R has said that the missing contributions amounted to over £2,000.

Ombudsman’s Determination

Outcome 

Ms Y’s complaint is upheld and, to put matters right, the Trustee, the Company and Mercer shall take the actions set out in paragraphs 61, 62, 63 and 64 below.

Complaint summary 

Ms Y has complained that the Company delayed her redundancy date, and that before she could leave the Company, the Trustee and Mercer changed the Scheme’s actuarial factors, causing her financial detriment.

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £1,878.92 into the Scheme. The Employer shall ensure that Mr L is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.