Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and, to put matters right, the Employers shall ensure that she is not financially disadvantaged by its maladministration. So, they shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Mr Z’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units.

Mr Z may choose whether to pay the outstanding employee contributions into the Scheme. 

Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and, to put matters right, the Employer shall pay £2,024.00 into the Trust. The Employer shall ensure that Ms H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust. 

Ombudsman’s Determination

Outcome

Miss R’s complaint is upheld and, to put matters right, the Employer shall pay £899.40 into the Scheme. The Employer shall ensure that Miss R is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £3,000.06 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Miss K’s complaint is upheld and, to put matters right, the Employer shall pay £1,835.92 into the Scheme. The Employer shall ensure that Miss K is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Miss E’s complaint is upheld and, to put matters right, the Employer shall pay £886.71 into the Scheme. The Employer shall ensure that Miss E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

Ms S’ complaint is upheld and, to put matters right, the Employer should pay £678.30 into the Scheme. The Employer should ensure that Ms S is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Scheme. 

Ombudsman’s Determination

Outcome

1. Miss L’s complaint is upheld and, to put matters right, the Employer shall ensure that she is not financially disadvantaged by its maladministration, so, it shall arrange for £8.91 to be paid into the Scheme.

Ombudsman’s Determination

Outcome

The complaint is upheld against the Authority because:-