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Universities Superannuation Scheme (CAS-55276-X3G5)

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Ombudsman’s Determination

Outcome

The complaint is upheld against USS because it failed to provide sufficient and accurate information to Professor E, at the time he made his decision to opt for EOO, about the impact it would have on his entitlement to LRF. Consequently, he made an uninformed decision which has caused him an injustice.

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The N 1953 Ltd Executive Pension Scheme (PO-25984)

Complainant:
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Ombudsman’s Determination

Outcome

The complaint is not upheld against Rowanmoor as Administrator, as it was not its responsibility to carry out the level of due diligence suggested by Mr N, and because it fulfilled the duties it did have in relation to the Scheme adequately. 

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Local Government Pension Scheme (CAS-50008-T7M8)

Complainant:
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Ombudsman’s Determination

Outcome

The complaint is upheld. If LPP had not provided Mr N with incorrect information, it is more likely than not that he and Ms E would have married in order to guarantee her entitlement to a pension from the Scheme.

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Royal Mail Statutory Pension Scheme (CAS-78897-G8T0)

Complainant:
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Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right Capita should pay Mr E his retirement benefits on the basis that he would have chosen a lump sum and reduced pension, rather than a full pension.

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Scottish Widows (CAS-104629-R1D4)

Complainant:
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Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

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NEST (CAS-98085-L6R7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:
Appeal:

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr H £1,000 for the serious distress and inconvenience it has caused him.

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NEST (CAS-85318-T5R7)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Appeal:

Ombudsman’s Determination

Outcome

Miss L’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect o

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Creative Pension Trust (CAS-88008-Y9K4)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld and, to put matters right, the Employer shall ensure that all unpaid contributions are paid into the Scheme.

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NEST (CAS-76024-X4N9)

Complainant:
Complaint Topic:
Ref:
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Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Miss H’s complaint is upheld and, to put matters right, the Employer shall ensure that all unpaid contributions are paid into the Scheme. The Employer shall make sure that Miss H is not financially disadvantaged by its maladministration.

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NEST (CAS-59418-M9H0)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:
Appeal:

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer should ensure that all unpaid contributions are paid into the Scheme. The Employer should also make sure that Mrs E is not financially disadvantaged by its maladministration.

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