Ombudsman’s Determination

Complaint Summary

Mrs S’s complaint against James Hay and the Member Trustees, is about the delay in paying her the benefits she is entitled to under the Scheme following the death of her late husband.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld against James Hay and Mrs Glenna Dunlop, but it should be upheld against Mr Stephen Dunlop, Mrs Helen Dunlop and Mr Gary Dunlop because:

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right the Police shall review Mr E’s ill health application afresh, as though it were October 2014, with the assistance of a new independent registered medical practitioner (IRMP). In addition, the Council and the Police shall each pay Mr E £500 for the significant distress and inconvenience that he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Dr O’s complaint is upheld and to put matters right NHS BSA should establish any loss she may have suffered had she contributed to a stakeholder plan rather than the Scheme. The Trust is not required to do anything further.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr O has complained that she should not have been allowed to re-join the Scheme as she was ineligible.

Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Trustee should review the decision not to pay Mr A’s ill-health pension benefits.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A’s complaint against the Trustee is that its review of its original decision not to award him ill health pension from active service.

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and to put matters right, BSUH should pay Mrs K £1,000 in respect of the significant distress and inconvenience it caused.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right CCC should review its decision with regard to his award of Tier 2 benefits.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that CCC failed to consider his eligibility for Tier 1 ill health retirement benefits in a proper manner.

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld and to put matters right GMPF should consider wholly afresh whether the death grant should be paid to the Estate. GMPF should also pay Mr Y £500 to recognise the distress and inconvenience caused to him.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y disagrees with the decision of the GMPF not to award him and his wife the death in service benefit following the death of his son, and the decision to award the death grant to the Estate.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld, and to put matters right the Council shall reconsider her ill health early retirement (IHER) application. The Council shall also pay Mrs S £500 for the significant distress and inconvenience she has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint is about the tier of IHER pension she has been awarded.

Ombudsman’s Determination

Outcome

Mrs T’s complaint is upheld and to put matters right the Council shall reconsider her early retirement claim. It shall also pay Mrs T £500 for the significant distress and inconvenience she has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is about the tier of ill health early retirement (IHER) pension she has been awarded.

Ombudsman’s Determination

Complaint Summary

Mr D has complained that Oracle (incorporating Sun Microsystems Limited (Sun)), his former employer, significantly underpaid his pension contributions into the Scheme: