Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Aegon shall reinstate payment of his contributions with effect from April 2017.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Aegon has ceased to pay contributions under a waiver of contributions (WOC) policy.

Aegon is the brand name of Scottish Equitable plc. Both names are used in this document as appropriate.

Ombudsman’s Determination

Outcome

Mrs G’s complaint is upheld, and to put matters right the Trustees shall reconsider their decision regarding the distribution of death benefits in respect of the late Mr J and pay compensation to Mrs G for her distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G’s complaint against BW and the Trustees is about their refusal to pay to her all or any of the death benefit that arose in respect of the late Mr J.

Ombudsman’s Determination

Complaint Summary

Mr N has complained that Veterans UK has failed to consider his application for the early payment of his preserved pension in a proper manner.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against Veterans UK because it failed to explain its decision to Mr N.

Ombudsman’s Determination

Complaint Summary

Mr A has complained that when a pension sharing order on divorce was made against him, KPMG transferred too much money from the Scheme to the pension arrangement of Mrs A, his ex-wife.

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right, the Trustees shall pay Mr L the sum necessary to compensate him for the number of units Mr L would have purchased had his transfer been made no later than 25 April 2017.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that he was provided with incorrect and misleading information regarding his statutory right to transfer.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right NHSBSA shall re-assess whether she is eligible for Special Class Status (SCS). NHSBSA should also pay Mrs S £1,000 for the serious distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that her SCS has been removed. This means if she chooses to retire at age 55, her pension will be subject to an early retirement reduction.

Ombudsman’s Determination

Complaint Summary

Dr T has complained that his application for a Temporary Injury Allowance (TIA) was not considered correctly.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against NHS BSA because it reached a perverse decision as to whether Dr T had contracted a disease which was wholly or mainly attributable to his employment or the duties of his employment.

Ombudsman’s Determination

Complaint Summary

Mrs Y’s complaint against SW is about its decision to distribute death benefits under the Scheme. She believes it followed the wrong process and made the wrong decision.

Ombudsman’s Determination

Complaint summary

The complaint against the School, the Council and TP is brought by the late Mrs S’ husband (Mr S) on behalf of the Estate and concerns Mrs S being given a benefit statement prior to her death stating that an in-service death grant of £114,830.70 would be payable. However, after Mrs S passed away an out of service death grant of only £18,703.62 was paid. The complaint also concerns the School’s actions at the point where Mrs S exhausted her sick pay and left pensionable service.

Ombudsman’s Determination

Outcome

Mr K’s complaint is upheld and to put matters right, Prudential shall pay £1,000 to Mr K in respect of the serious distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that Prudential is at fault for not keeping him informed of the value of his benefits within the Plan.