Ombudsman’s Determination

Complaint summary

The complaint against the School, the Council and TP is brought by the late Mrs S’ husband (Mr S) on behalf of the Estate and concerns Mrs S being given a benefit statement prior to her death stating that an in-service death grant of £114,830.70 would be payable. However, after Mrs S passed away an out of service death grant of only £18,703.62 was paid. The complaint also concerns the School’s actions at the point where Mrs S exhausted her sick pay and left pensionable service.

Ombudsman’s Determination

Outcome

Mr K’s complaint is upheld and to put matters right, Prudential shall pay £1,000 to Mr K in respect of the serious distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that Prudential is at fault for not keeping him informed of the value of his benefits within the Plan.

Ombudsman’s Determination

Outcome

Mr F’s complaint is upheld and to put matters right the Trustee of IMC Pension Scheme shall within 14 days of the date of this Determination confirm to Rowanmoor his agreement to the release of the balance of Mr F’s funds. If Mr D fails to do so then Rowanmoor shall, as Trustee, authorise the payment to Mr F.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr F has complained that the Trustee has refused to authorise the release of the balance of his fund in the Scheme.

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right MyCSP and the Cabinet Office shall pay interest on backdated injury benefit payment.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint against MyCSP and Cabinet Office concerns their decisions not to award interest on her injury allowance arrears paid under CSIBS.

Ombudsman’s Determination

Outcome

Miss D’s complaint is upheld and to put matters right, Mr SD shall (1) make a fresh decision in relation to distribution of death benefits under the Scheme and (2) pay Miss D £500 in respect of significant distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Miss S’s complaint is upheld, and to put matters right Isure shall pay Miss S the lump sum death benefit arising under the Scheme in respect of the late Miss N, and also pay Miss S £1,000 for her serious distress and inconvenience. Isure shall also reimburse Miss S for any tax charge she may incur because of late payment.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and to put matters right Giant shall pay Mr L £2,381.40. in respect of contributions that it failed to transfer into Mr L’s SIPP and £500 for the significant distress and inconvenience which Mr L has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Complaint against Giant

Mr L says Giant failed to:-

Ombudsman’s Determination

Outcome

Ms D’s complaint is upheld and to put matters right HFPL shall pay into Ms D’s pension arrangement with Royal London, such amount as is necessary so that her monies in that arrangement is of the same value that it would have been had £415,106 been paid into Ms D’s chosen investment on 8 December 2016, rather than £389,785 which was paid into a separate account and later transferred into her chosen pension arrangement.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Miss D’s complaint against GKN and the Trustee is upheld. GKN shall make its distribution decision afresh and pay Miss D £1,000 for serious non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss D has complained that GKN and/or the Trustee have failed to make a decision concerning the distribution of a lump sum death benefit in a proper manner.

Ombudsman’s Determination

Outcome

The Trustee’s complaint is upheld and to put matters right within 28 days of receiving a current payment schedule, detailing the contribution arrears total and ongoing contributions, HYMCA shall commence payment of the sums set out in the payment schedule.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Trustee’s complaint against HYMCA, concerns its failure to pay contributions to the Plan, as set out in the payments schedule sent to HYMCA in April 2017.