Ombudsman’s Determination

Outcome

Mr Y’s complaint against SCC and LBRC is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) LBRC should pay Mr Y £100 to recognise the distress and inconvenience caused to him.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

There are two parts to Mr Y’s complaint, which are:

Ombudsman’s Determination

Outcome

Ms E’s complaint against Thames Valley Police is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Thames Valley Police should pay Ms E £750 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

 Complaint Summary

Miss E’s complaint against MyCSP and the Cabinet Office is about the calculation and payment of her benefits under PCSPS and CSCS, and the subsequent mismanagement of her complaint.

Summary of the Ombudsman’s decision and reasons

The complaint should be partly upheld against MyCSP because:

• of the delay in paying Miss E the compensation lump sum due to her under CSCS; and
• of mismanagement of her complaint.

Ombudsman’s Determination

Outcome

Dr A’s complaint against BSL is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right (for the part that is upheld), BSL should pay £750 to Dr A for the distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr R’s complaint against Fidelity is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), Fidelity should make a further compensation payment to Mr R to reflect the distress and inconvenience he suffered as a result of the maladministration identified.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr H’s complaint against Barclays is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right (for the part that is upheld) Barclays should pay £1,000 to Mr H.

My reasons for reaching this decision are explained below.

Ombudsman’s Determination

Outcome

Mr E’s complaint against LCC is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) LCC should pay Mr E £750 in recognition of the non-financial loss he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E is complaining that LCC:

Ombudsman’s Determination

Outcome

Mr S’ complaint against NOW: Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NOW: Pensions should pay Mr S £500 in recognition of the distress and inconvenience caused to him and pay Mr S £34.40 for the administration fees and investment loss it has subsequently offered to pay him.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS Pensions should adjust the amount of overpayment they are seeking to recover to allow for a change of position defence. They should also allow Mrs S to submit a hardship claim in respect of the remaining overpayment.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Dr S complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Trustee should increase the maladministration compensation to £500 for the distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.