Ombudsman’s Determination

Outcome

Mrs Johnson’s complaint against Redbridge is partly upheld.

To put matters right within 21 days Redbridge should provide Mrs Johnson with an apology and £500 for the distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr S’ complaint against NHSBSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), NHSBSA should pay Mr S £1,000 for the significant distress and inconvenience caused by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that:

Ombudsman’s Determination

Complaint Summary

Mr and Mrs N complain that James Hay, in their capacity as trustees of the Plan and intermediate landlord of the commercial property held in it:

Ombudsman’s Determination

Outcome

Ms E’s complaint against Teachers’ Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, TP shall pay Ms E compensation of £500 for the significant non-financial injustice she has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Mr H has complained that the School, which is an independent school, promised to maintain his membership of the Scheme at the time of his appointment in September 2011, but failed to do so even though it deducted employee contributions from his pay.

Mr H says that the offer of Scheme membership was central to his decision to accept the post and formed part of his contract of employment.

Ombudsman’s Determination

Outcome

Mr E’s complaint against BFRS is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) BFRS should recalculate the overpayment from 25 November 2010 and inform Mr E of the revised amount.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr K’s complaint against James Hay is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right, for the part that is upheld, James Hay shall pay £1,300.75 into Mr K’s self-invested personal pension (SIPP) bank account.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K complains that James Hay has failed to collect the rent due in relation to a property held in his SIPP.

Ombudsman’s Determination

Outcome

Mr N’s complaint against James Hay is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right, for the part that is upheld, James Hay shall pay £1,064.25 into Mr N’s self-invested personal pension (SIPP) bank account.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that James Hay has failed to collect the rent due in relation to a property held in his SIPP.

Ombudsman’s Determination

Outcome

Mrs R’s complaint against Equiniti and NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), NHS BSA shall pay Mrs R compensation of £500 for the significant distress and inconvenience caused by their error.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that NHS BSA is requesting the repayment of a pension that was overpaid to her.

Ombudsman’s Determination

Outcome

Mr R’s complaint against BCC and WCC is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) BCC shall pay Mr R £1,000 and WCC shall pay Mr R £500 for distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.