Ombudsman’s Determination

Outcome

Mrs D’s complaint against NHSBSA is partly upheld, but there is a part of the complaint that is not upheld. To put matters right, for the part that is upheld, Mrs D should be compensated for the significant distress and inconvenience NHSBSA’s maladministration has caused her to suffer.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint against MFRA is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right for the part that should be upheld, MFRA should pay £500 to Mr N, to compensate him for the significant distress and inconvenience that has been caused to him.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs T’s complaint against Rowanmoor Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld,  Rowanmoor should pay Mrs T compensation of £500 for the significant distress and inconvenience caused to her by its failure to ensure that  the only remaining asset of the Scheme, a Spanish property, was insured.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs U’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, NHS BSA should pay Mrs U £500 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr R’s complaint against PIM is partly upheld, but there are several parts of the complaint I do not agree with.  To put matters right (for the part that is upheld) PIM shall take whatever actions may be required by the SSAS’s bank, to allow PIM to be removed as signatory to the bank mandate.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R complains that PIM has acted in maladministration by refusing to:

Ombudsman’s Determination

Outcome

Mr S’s complaint against the Council and DPP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Council shall pay Mr S £500 for the significant distress and inconvenience caused to him in failing to correct its pension records.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr S’ complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHS BSA should pay Mr S £2,000 for the significant distress and inconvenience caused by the incorrect information it provided.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that he was misinformed on when he would be able to take the entirety of his pension benefits on an unreduced basis.

Ombudsman’s Determination

Outcome

Mr M’s complaint is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHS BSA shall pay Mr M compensation of £1,200 for the significant distress and inconvenience caused to him.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr T’s complaint against the Trust and NHSBSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld the Trust should pay Mr T £750 compensation in recognition of the clear distress and inconvenience which he has experienced in having to deal with this matter.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr E’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHS BSA shall compensate Mr E for the error it made.

My reasons for reaching this decision are explained in more detail below.