Ombudsman’s Determination

Outcome

Mr Y’s complaint against Equiniti and Veterans UK is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right for the part that is upheld, Equiniti and Veterans UK shall write off that part of the overpayment the recovery of which is statute barred.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr N’s complaint against Dalriada is partly upheld, but there is a part of the complaint I do not agree with. Although part of the complaint is upheld, no further action is required by Dalriada.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Dalriada has failed to:

Ombudsman’s Determination

Outcome

Mrs N’s complaint against NHS Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS Pensions shall pay £500 to Mrs N for the significant distress and inconvenience caused to her by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I partly uphold Miss O’s complaint and direct the Cabinet Office to pay Miss O £500 for the loss of expectation and distress and inconvenience she has experienced as a result of the incorrect information she received from MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against MW is partly upheld, but there is a part of the complaint I do not agree with. MW have already complied with the proposed action in the Adjudicator’s Opinion and therefore no further action is required.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs H’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA will pay £1,000 directly to Mrs H to recognise the significant distress and inconvenience it has caused her.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr R’s complaint against HL is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, HL should pay Mr R £500 for the significant distress and inconvenience that he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Longhurst Group’s complaint against TPT is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld TPT shall pay Longhurst Group £2,500 for its extremely poor handling of this case.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

The applicants’ complaint against CB is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) CB should pay £750 for the additional loan interest of £750 that Mr I has incurred.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The applicants have complained that they have been subject to poor administration and negligent advice by CB when purchasing a property for their SIPP.

Ombudsman’s Determination

Outcome

Mr M’s complaint against AJ Bell Investcentre is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) AJ Bell Limited should compensate him for any loss of interest, and pay him an award of £500 in respect of the significant non-financial injustice he has suffered.

My reasons for reaching this decision are explained in more detail below.