Ombudsman’s Determination

Outcome

Mrs J’s complaint against DWP and MyCSP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, DWP should (1) provide MyCSP with correct and up to date information in relation to Mrs J’s Scheme membership, so that MyCSP can provide her with corrected statements and (2) pay Mrs J £1,000 in respect of the serious distress and inconvenience this matter has caused. MyCSP is not required to take further action.

Ombudsman’s Determination

Outcome

Mr T’s complaint against Phoenix is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Phoenix shall pay Mr T £2,000 in recognition of the severe distress and inconvenience which he has experienced dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint Summary

Ms S has complained that the Trustees and BC have unjustly stepped back from their historic practice of revaluing deferred benefits by 5% per annum.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against the Trustees and BC because:

Ombudsman’s Determination

Complaint Summary

Ms H has complained that the Trustees and BC have unjustly stepped back from their historic practice of revaluing deferred benefits by 5% per annum.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against the Trustees and BC because:

Ombudsman’s Determination

Complaint Summary

Miss L has complained that the Trustees and BC have unjustly stepped back from their historic practice of revaluing deferred benefits by 5% per annum.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against the Trustees and BC because:

Ombudsman’s Determination

Complaint Summary

Ms E has complained that the Trustees and BC have unjustly stepped back from their historic practice of revaluing deferred benefits by 5% per annum.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against the Trustees and BC because:

Ombudsman’s Determination

Complaint Summary

Ms H has complained that the Trustees and BC have unjustly stepped back from their historic practice of revaluing deferred benefits by 5% per annum.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against the Trustees and BC because:

Ombudsman’s Determination

Complaint Summary

Ms K has complained that the Trustees and BC have unjustly stepped back from their historic practice of revaluing deferred benefits by 5% per annum.

Summary of the Ombudsman’s Determination and reasons

The complaint should be partly upheld against the Trustees and BC because:

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Railways Pension Scheme is partly upheld, but there is a part of the complaint I do not agree with. To put matters right the Scheme shall award Mr Y £1,000 for the serious distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Trustee should pay Mr Y a total of £500 in respect of the significant distress and inconvenience which he has suffered, m which includes the £250 already offered.

My reasons for reaching this decision are explained in more detail below.