Ombudsman’s Determination

Outcome

I do not uphold Dr T’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr T’s complaint arises because NHS BSA rejected his application for Temporary Injury Allowance (TIA).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by AXA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that AXA failed to make sure his transfer documents were received by Barclays (the Ceding Scheme) in time to meet the guaranteed transfer value deadline.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Universities Superannuation Scheme Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint concerns USS refusing to reimburse the legal fees she incurred when applying for ill health retirement. Mrs N says that she needed legal assistance due to the emotional strain and complexity of the issue. Mrs N also believes that unnecessary delays and errors were made by USS.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’s complaint against TP is that it has stopped the widow’s pension it was paying her, and requested repayment of the total of overpayments that it incorrectly paid her.

Ombudsman’s Determination

Outcome

I do not uphold Dr N’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr N has complained that Fidelity has not provided adequate assurance that a change to the Plan would not entail any additional cost to him.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by NHBC or Aon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y is complaining that he received incorrect statements, which led him to believe his benefits would be higher. When Mr Y received details of his correct entitlement from the Scheme it was 20% lower than originally quoted.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint and no further action is required by Staffordshire Police and SCPF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’s complaint against Staffordshire Police and SCPF is about the decision on 13 November 2014 (the 2014 Decision) to award him early payment of his deferred Scheme benefits on ill health grounds, and about the level of those benefits.

Ombudsman’s Determination

Outcome

I do not uphold Dr N’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint and no further action is required by LPFA or LFEPA.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is about the legal fees charged by Morton Fraser, who are on Hornbuckle’s panel of solicitors, in relation to the preparation of a lease for a property held within the SIPP. Mr Y says that Hornbuckle should instead have accepted the quotation which he had obtained from another firm of solicitors, Sophie Wagner.