Ombudsman’s Determination

Outcome

I do not uphold Dr R’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr R’s complaint concerns NHS BSA’s decision not to accept his application for ill health early retirement (IHER) benefits.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by the Trustees of the Fund.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is about a decision by the Trustees to cease payment of his chronic ill-health pension.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by WTW.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint is that he believes he is entitled to a deferred pension in the Scheme, due to his membership of the Racal Pension Scheme from September 1977 to September 1981. However, WTW, the Administrator of the Scheme, says that he no longer holds any benefits in the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Royal London.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against Royal London is about an early exit charge which will be applied to the Plan if he transfers his benefits away from the Scheme more than five years before his selected retirement date.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the Cabinet Office and MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that since 2013, his annual statements from MyCSP have not included pension projections for retiring at age 55, 60 and 65.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I disagrees with the decision made by Veterans UK to award him Tier 1 ill health retirement benefits in the AFPS 05. He is of the opinion that he meets the eligibility criteria for a higher Tier 2 award.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Prudential

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that Prudential will not allow him to take a second cash lump sum from the Plan. This is because he has already taken the tax free cash lump sum from the Plan, and is now receiving an annuity.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that she received a number of incorrect statements from Friends Life in relation to her benefit entitlement under the Plan.

She has stated that, based on the amounts shown on these statements, she decided not to make contributions to the Plan during two periods of maternity leave in 2013 and 2015.