Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by SGN.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E is complaining that his Cash Equivalent Transfer Value (CETV) will be less than he was originally quoted.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Aegon

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that the Plan was transferred away from Aegon without his authority and has since been misappropriated.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H has complained that he was given erroneous information by Friends Life about the date which would be used to calculate his transfer value and subsequent transfer payment. The fund value quoted to him the day before his transfer payment was actually processed was £1,500 higher than the amount he received.

Ombudsman’s Determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T’s complaint is that she has been refused Tier 1 ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N disagrees with the decision made by NHSBSA in November 2014 that his Permanent Injury Benefit (PIB) is only payable from 19 August 2013. In his view, it should be backdated to his last day of NHS employment on 12 January 2005.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that he has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustees or JLT.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S complains about a delay in transferring his benefits in the Fund to a drawdown provider after he left pensionable employment. The Fund is administered by JLT.

Ombudsman’s Determination

Outcome

I do not uphold Mrs G’s complaint and no further action is required by the Fund.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G has complained that the Fund did not provide her with her correct entitlement options when she retired in 2015 and that she has now been denied access to a ‘trivially commuted’ lump sum payment.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that Aviva would not allow him to make further contributions to the Policy in order to enable him to transfer it to his Self-Invested Personal Pension (SIPP) and take advantage of pension flexibilities.

Ombudsman’s Determination

I do not uphold Mr I’s complaint and no further action is required by the Cabinet Office or MyCSPOutcome

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ says reductions/deductions made to his Ministry of Defence (MoD) firefighter’s salary paid for his pension. To enable him to claim an Undeducted Purchase Price (UPP) offset with the Australian Tax Office, he wants to know the amount he contributed towards the purchase price of his pension.