Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Fidelity.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that Fidelity ignored his instruction to transfer his funds held within the SIPP in-specie.

Ombudsman’s Determination

Outcome

I do not uphold Miss S’ complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S’ complaint against NHS BSA concerns its decision not to award her an ill health retirement pension (IHRP).

Ombudsman’s Determination

Outcome

I do not uphold Miss Y’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K has complained that his application for the early payment of his preserved pension (EPPP) on grounds of ill health has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Mr X’s complaint and no further action is required by RPMI.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr X has complained that he was wrongly refused clarification of how his scheme benefits are calculated.

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss R’s complaint against NHS BSA concerns its decision not to award her an ill health retirement pension (IHRP).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee as there is no outstanding injustice to be remedied.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint concerns the contingent spouse’s pension previously described to him, when compared to that provided for under the relevant Scheme provisions. Mr N says he was not informed of the significance of the term “qualifying spouse” in the Scheme rules.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Centrica Pension Plan Trustees Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R disagrees with the Trustee’s distribution of the lump sum benefit payable on the death of his mother.

Ombudsman’s Determination

Outcome

I do not uphold Miss G’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss G’s complaint concerns the advice she received from MyCSP when she sought assistance in completing her benefit options forms. She believes she was misinformed by MyCSP and this has resulted in her annual pension being reduced.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that he has not been awarded the correct tier of ill health retirement benefits.