Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by SPPA.

Complaint summary

Ms R’s complaint is that SPPA should re-instate her Mental Health Officer (MHO) status.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N disagrees with the methodology used by Veterans UK to calculate his pension debit. He says that it results in a higher debit than that specified in the pension sharing order (PSO).

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D complains that the Trustees did not inform him that the early retirement pension available to him from the MPS since June 2009 would affect his means-tested State benefits. As a result, Mr D considers that he has suffered a significant financial loss.

Ombudsman’s Determination

Outcome

I do not uphold Ms I’s complaint and no further action is required by the Trust or NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms I has complained that she made an application for ill health retirement (IHR) benefits on 9 December 2016, but that this was unduly delayed by the Trust and NHS BSA.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Trustee.

Complaint summary

Mr L’s complaint is that his Scheme pension in payment was not uplifted to £5,078.84 at State Pension Age (SPA).

Ombudsman’s Determination

Complaint Summary

Mr R is unhappy that Equiniti understated the tax due for a transfer to a qualifying recognised overseas pension scheme (QROPS). Further, he is unhappy with Equiniti’s timing in notifying him of the error, which he says left him in a position where he was unable to make an informed decision about whether to transfer all of his accrued funds directly to a QROPS or to a self-invested personal pension (SIPP) instead.

Ombudsman’s Determination

Complaint Summary

Mr S has complained that SPPA did not carry out sufficient due diligence checks when he applied to transfer his benefits in the NHS Scheme to the Capita Oak Pension Scheme (the Capita Oak Scheme). If SPPA had carried out sufficient due diligence it would have noted that:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Council.

Complaint summary

Mrs N’s complaint concerns the Council’s decision to refuse her application for ill health early retirement (IHER) as a deferred Scheme member.

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee or Mercer.

Complaint summary

Mrs Y has complained that the transfer value she received in March 2017, was significantly lower than the transfer value she received in March 2016.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by AJ Bell.

Complaint Summary

Mr R’s complaint is about the time taken by AJ Bell to issue correspondence to his Investment Manager and that this delay has resulted in a financial loss.