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Refusal to grant mental health officer status – The case study of Mr T

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Mr T was a member of the HSC Pension Scheme and his complaint was about the refusal of HSC to recognise his employment between 1984 and 1993 as eligible for mental health officer (MHO) status.

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Permanent injury benefit – The case study of Mrs L

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Mrs L complained that the NHS Business Services Authority (NHS BSA) had not considered her application for permanent injury benefit (PIB) correctly.

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Misinformation – The case study of Mrs Y

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Mrs Y was a member of the HSC Pension Scheme. Mrs Y’s employer provided her with an estimate of her retirement benefits. A mistake was made in calculating Mrs Y’s final pensionable pay which resulted in overstated pension benefits.

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Exercising discretion – The case study of Miss H

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Miss H was made redundant, but before this, she had asked her employer if pension contributions would continue to be paid until her 65th birthday. They confirmed before, and after, Miss H had left service that this would happen.

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